Privacy Policy

1. What Information We Collect

When you place an order or contact us, we collect information you provide directly, including:

• Name, email address, phone number, and billing/shipping address
• Payment information (processed securely by our payment processor — we do not store card numbers)
• Electronic signature, IP address, timestamp, and browser/device information captured at checkout
• Geographic coordinates, if you grant location consent at checkout
• Order notes and communications you send us

We also automatically collect certain technical data when you visit our site, including your IP address, browser type, pages visited, and referring URLs, through standard web server logs and analytics tools.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmation and shipping notifications
• Prevent fraud and unauthorized use of payment methods
• Comply with legal obligations and enforce our Terms of Service
• Respond to your inquiries and provide customer support
• Improve our website and product offerings

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We may share your information with:

• Payment processors — to securely process your payment
• Shipping carriers — to deliver your order
• WooCommerce / WordPress.com — our e-commerce and hosting platform
• Law enforcement or legal authorities — if required by law or to protect our rights

These third parties are only given the information necessary to perform their services and are required to handle it appropriately.

4. Checkout Data and Electronic Signatures

For each order, we record and retain: your electronic signature (full legal name), IP address, order timestamp, browser user agent, and optionally your geographic coordinates if location consent is granted. This information is stored with your order record and is used for fraud prevention and to verify your agreement to our Terms of Service and No-Refund Policy.

5. Cookies and Tracking

Our website uses cookies to maintain your shopping cart session and provide a functional experience. WooCommerce requires session cookies to operate. We may also use analytics tools that place cookies to help us understand how visitors use our site. You may disable cookies in your browser settings, but doing so may affect your ability to complete a purchase.

6. Use of Artificial Intelligence

We may use AI-assisted tools in the operation of our website and business, including for content creation, image enhancement, and customer communications. Where AI is used, it is under our direction and oversight. AI tools we use may process information you submit to us (such as contact form messages) to help us respond. We do not use your personal data to train third-party AI models.

7. Data Retention

We retain order records, including electronic signatures and associated data, for a minimum of 7 years to comply with tax and legal record-keeping obligations. You may request deletion of your account data at any time, subject to these retention requirements.

8. Your Rights

Depending on your location, you may have rights to access, correct, or request deletion of your personal data. To exercise these rights, contact us using the information below. We will respond within 30 days.

Residents of California may have additional rights under the CCPA. Illinois residents may have rights under BIPA with respect to biometric data (note: we do not collect biometric data).

9. Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or disclosure. However, no internet transmission is 100% secure. You submit information at your own risk.

10. Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted to this page. Your continued use of our site after changes constitutes acceptance.

12. Contact Us

Privacy questions or data requests: